Privacy Policy

1. Who we are

Hermes is an influence operating system provided by Arthea LLC ("Arthea", "we", "us"). This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. It applies to hermes.arthea.ai and the Hermes application.

2. Information we collect

• Account data: name, work email, company and role when you create an account or request a demo.
• Usage data: how you interact with the product, device and browser information, and log data.
• Customer data: the creator records, campaigns, messages and commerce data you choose to manage in Hermes.
• Billing data: company billing details, processed by our payment provider; we do not store full card numbers.

3. How we use information

We use personal data to provide and improve the service, authenticate users, deliver support, communicate about the product, ensure security, and meet legal obligations.

• Operate, maintain and improve Hermes.
• Provide attribution, reporting and AI features.
• Detect, prevent and respond to fraud or abuse.
• Send service and, where permitted, marketing communications you can opt out of.

4. Creator and commerce data

When you connect platforms such as Shopify or run campaigns, Hermes processes creator and order data on your behalf as a processor. You are the controller of that data and remain responsible for the lawful basis of its processing.

5. Sharing and disclosure

We do not sell personal data. We share data only with service providers (subprocessors) who help us run the platform under contract, when required by law, or as part of a corporate transaction. A list of subprocessors is available on request.

6. Cookies and analytics

We use essential cookies to run the site and a limited set of analytics to understand usage. You can control non-essential cookies through your browser or the consent controls where presented.

7. Data retention

We keep personal data only as long as needed to provide the service and meet legal obligations. Customer data is retained for the term of your agreement and deleted or returned on request afterwards.

8. Security

We apply administrative, technical and organizational measures designed to protect personal data, including encryption in transit, access controls and audit logging. No method of transmission is perfectly secure.

9. International transfers

Arthea operates remotely with hubs in the EU and Malta. Where data is transferred across borders, we rely on appropriate safeguards such as Standard Contractual Clauses.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, port or restrict the use of your personal data, and to object to certain processing. To exercise these rights, contact us.

11. Children

Hermes is a business tool not directed to children, and we do not knowingly collect personal data from anyone under 16.

12. Changes

We may update this policy from time to time. Material changes will be posted here with an updated date.